Key shipping information
- Order cutoff time - 5pm MST (Monday to Friday)
- Order handling - 1-3 days (Monday to Friday)
- Order transit - 4-7 days (Monday to Friday)
- Free shipping on all orders
| Country | Order processing time | Order transit | Local carrier |
| United Kingdom | 1-3 days (Monday to Friday) | 4-7 days (Monday to Friday) | Royal Mail |
Order confirmation
Right after you submit your order, we'll send you a confirmation email so you know we have everything we need on file to get your purchase processed.
Shipping out
Orders are shipped out within 1-3 days (Monday to Friday) after confirmation. After the order is shipped out it usually takes between 4-7 days (Monday to Friday) to get delivered.
Tracking info
Tracking number will be provided via email upon shipment of your order. You can use this tracking number to monitor the status and estimated delivery date of your package.
Costs
We offer free shipping on all orders.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact our customer support at contact@lunavaro.com as soon as possible and we will resolve the issue promptly.
Returns and Exchanges
For information about returns and exchanges, please refer to our Returns & Refund Policy.
For any shipping inquiries, please reach out to our customer service.
Customer service contact:
Phone: +1 (505) 531-9994
Monday - Friday: 08:30 AM - 5:00 PM MST
Email: contact@lunavaro.com
We respond to all emails within 24 hours (Monday to Saturday).
Visiting and postal address:
Company: LUNA ECOMMERCE LLC
Address: 1209 Mountain Road PL NE STE R, Albuquerque, New Mexico 87110, United States.
Last modification made on 09/10/2024 at 4:11 PM